Downloading your skydive video and photos

If you hare having problems downloading your skydive media from the cloud this page will help you.

Google Accounts

After your skydive you will be sent a link to an online folder. The folder is hosted by Google Drive. You will be able to find your skydive video and photos in the shared folder. It is not required that you have a Google account to access your media. However, customers with Google accounts may have better access to downloads when using a mobile device. The experience will be virtually identical if you are using a desktop or laptop computer.

Make Sure to Download

Follow the link sent to you by email to the shared folder on the cloud. If you are using a desktop computer you may select all and then choose ‘download‘ from the menu in the top right corner. Make sure to downl0ad your skydive videos to your computer. Simply choosing ‘Add to my Drive’ will not give you permanent access to your media. When we remove your media from our cloud in about 30 days you will no longer see your video and photos you added to your Drive. Download your skydive video and photos.

Bulk Downloads

Google mobile customers are able to download their photos and video to their devices in bulk. But, mobile customers without Google accounts may not be able to download in bulk and will need to access their skydive video and photos from a desktop device to bulk download their media.

Problems Downloading?

Here is a List of Common Issues

When using the Google Drive app on your iPhone or iPad there is currently no 'download' button. You need to locate the 'Open in' menu. After clicking the "Open in" button you should be able to save the files to the location of your choice on your iPad or iPhone. If you continue to have problems you can navigate to the Google Drive Help page and search for an answer to your problem.

Check your JUNK MAIL, SPAM, Promotions, and SOCIAL folders. Often the email gets directed there. If you don't see an email with the subject "Here is Your Skydive Media Link" please email or call the skydiving center.

If you are having problems with your video playing correctly please download and install VLC media player. If you continue to have problems after installing VLC please contact us and we will try to help you solve your technical difficulties.

How To Video Tutorial

How to download for customers with AND without Google accounts